Cancellation & Refund Policy – Sheetal Shri
Last Updated: 19/08/2026
At Sheetal Shri, we aim to provide our customers with a smooth and satisfactory shopping experience. This Cancellation & Refund Policy explains the conditions applicable to order cancellation, returns, replacements, and refunds.
1. Order Cancellation
Orders placed through the Sheetal Shri website cannot be cancelled by customers once the order has been successfully placed.
Customers are requested to carefully review their products, quantities, delivery address, contact information, and other order details before completing their purchase.
Once an order has been successfully placed, cancellation requests will generally not be accepted, whether the order has been shipped or is still being processed.
However, Sheetal Shri reserves the right to cancel an order in exceptional circumstances, including:
Product unavailability
Payment failure or payment-related issues
Incorrect pricing or product information
Suspected fraudulent activity
Delivery restrictions
Incorrect or incomplete customer information
Other circumstances beyond our reasonable control
If Sheetal Shri cancels an order after payment has been received, the applicable refund will be processed according to the terms of this policy.
2. Cancellation After Dispatch
Since customer-initiated order cancellation is not allowed, orders cannot be cancelled after dispatch.
If a customer refuses delivery or does not accept the shipment, the order may be returned to Sheetal Shri by the courier partner.
In such cases, any refund, if applicable, may be processed after deducting applicable shipping, return, or logistics charges.
3. Refund Eligibility
A refund may be considered in the following situations:
Payment was successfully received but Sheetal Shri could not fulfil the order.
The product received is significantly damaged.
The wrong product was delivered.
A product or item is missing from the order.
Sheetal Shri cancels the order due to product availability or other applicable reasons.
Any other situation specifically approved by Sheetal Shri after reviewing the order.
Refunds are subject to verification and the terms applicable to the particular order.
4. Damaged Products
If you receive a damaged product, please contact us as soon as possible after delivery.
Please provide:
Order number
Photographs of the product and packaging
Unboxing video, if available
Description of the issue
Our team will review the claim and may coordinate with the delivery partner before approving a replacement or refund.
A refund or replacement will only be provided after verification and approval by Sheetal Shri.
5. Wrong Product or Missing Item
If you receive a product different from what you ordered, or an item is missing from your package, please notify us promptly.
After verification, Sheetal Shri may provide:
Replacement of the affected product/item, or
Refund for the affected product/item, as applicable.
The final resolution will depend on the nature of the issue and verification of the claim.
6. Products Not Eligible for Return
For hygiene, food-safety, and product-quality reasons, opened or used food, tea, dry fruits, seeds, spices, and other consumable products may not be eligible for return or refund.
Returns or refunds may only be considered where the product is defective, significantly damaged, incorrect, missing, or otherwise specifically covered under this policy.
7. Refund Processing
Once a refund is approved, it will generally be processed to the original payment method used for the order.
The time taken for the refund to appear in your bank account or payment method may depend on the payment gateway, bank, or financial institution.
Sheetal Shri is not responsible for delays caused by banks, payment gateways, or other financial institutions after the refund has been initiated.
8. Shipping Charges
Original shipping charges, where applicable, may not be refundable unless the delivery issue or product problem is attributable to Sheetal Shri.
If a product or order is returned because of an issue caused by the customer, applicable return, shipping, or logistics charges may be deducted from any refundable amount.
9. Failed Delivery / Returned Orders
If an order is returned to Sheetal Shri because of:
Incorrect or incomplete address
Customer unavailable
Repeated failed delivery attempts
Customer refusal to accept the package
Incorrect contact information
any refund, if applicable, may be processed after deducting applicable shipping, return, or logistics charges.
10. Refund Not Received
If your refund has been approved but you have not received it within the expected processing period, please first check your bank or payment account.
If the amount is still not received, contact us with your:
Order number
Payment details
Refund reference, if provided
We will check the status of the refund with the relevant payment service provider.
11. How to Request a Refund or Report an Order Issue
Since customer-initiated order cancellation is not permitted, customers should contact us only regarding eligible refund, replacement, damaged product, wrong product, or missing item issues.
Please contact us using the details below:
Sheetal Shri
📞 Phone: +91 6232327776 / 6267459071
📱 WhatsApp: +91 6232327776
📧 Email: info@sheetalshri.com
🌐 Website: sheetalshri.com
When contacting us, please mention your Order ID and clearly explain the issue. Please provide photographs, videos, or other supporting information where required.
12. Policy Changes
Sheetal Shri reserves the right to update or modify this Cancellation & Refund Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
Your continued use of the website after any changes are published constitutes acceptance of the updated policy.