Cancellation & Refund Policy – Sheetalshri Gold Tea
Last Updated: [19/08/2026]
At Sheetalshri Gold Tea, we want our customers to have a smooth and satisfactory shopping experience. This Cancellation & Refund Policy explains the conditions under which an order may be cancelled, returned, or refunded.
1. Order Cancellation
Customers may request cancellation of an order before the order has been shipped/dispatched.
To request cancellation, please contact us as soon as possible with your:
Order number
Name
Registered mobile number
Reason for cancellation
Once an order has been shipped, cancellation may no longer be possible.
2. Cancellation After Dispatch
Orders that have already been dispatched generally cannot be cancelled through the website.
If the customer refuses delivery or requests cancellation after dispatch, any applicable shipping, return, or logistics charges may be deducted from the refundable amount.
3. Refund Eligibility
A refund may be considered in the following situations:
Payment was successfully received but the order could not be fulfilled.
The product received is significantly damaged.
The wrong product was delivered.
A product or item is missing from the order.
The order was cancelled before dispatch and payment had already been received.
Any other situation approved by Sheetalshri Gold Tea after reviewing the order.
Refunds are subject to verification and the terms applicable to the particular order.
4. Damaged Products
If you receive a damaged product, please contact us as soon as possible after delivery.
Please provide:
Order number
Photographs of the product and packaging
Unboxing video, if available
Description of the issue
Our team will review the claim and may coordinate with the delivery partner before approving a replacement or refund.
5. Wrong Product or Missing Item
If you receive a product different from what you ordered, or an item is missing from your package, please notify us promptly.
After verification, we may provide:
Replacement of the product/item, or
Refund for the affected product/item, as applicable.
6. Products Not Eligible for Return
For hygiene, food-safety, and product-quality reasons, opened or used food, tea, dry fruits, seeds, spices, and other consumable products may not be eligible for return or refund unless the product is defective, damaged, incorrect, or otherwise covered under this policy.
7. Refund Processing
Once a refund is approved, it will generally be processed to the original payment method used for the order.
The time taken for the refund to appear in your bank account or payment method may depend on the payment gateway, bank, or financial institution.
8. Shipping Charges
Original shipping charges, where applicable, may not be refundable unless the cancellation, delivery issue, or product problem is attributable to us.
If a product is returned because of an issue caused by the customer, applicable return or shipping charges may be deducted from the refund.
9. Failed Delivery / Returned Orders
If an order is returned to us because of:
Incorrect or incomplete address
Customer unavailable
Repeated failed delivery attempts
Customer refusal to accept the package
Incorrect contact information
the refund, if applicable, may be processed after deducting applicable shipping, return, or logistics charges.
10. Refund Not Received
If your refund has been approved but you have not received it within the expected processing period, please first check your bank/payment account.
If the amount is still not received, contact us with your:
Order number
Payment details
Refund reference, if provided
We will check the status of the refund with the relevant payment service provider.
11. How to Request Cancellation or Refund
Please contact us using the details below:
Sheetalshri Gold Tea
📞 Phone: +91 6232327776 / 6267459071
📱 WhatsApp: +91 6232327776
📧 Email: info@sheetalshri.com
🌐 Website: sheetalshri.com
When contacting us, please mention your Order ID and clearly explain the reason for the cancellation or refund request.
12. Policy Changes
Sheetalshri Gold Tea reserves the right to update or modify this Cancellation & Refund Policy from time to time. Any changes will be published on this page with the updated date.