Shipping & Delivery Policy – Sheetalshri Gold Tea

Last Updated: [19/08/2026]

At Sheetalshri Gold Tea, we aim to deliver your orders safely and on time. This Shipping & Delivery Policy explains how your order is processed, shipped, and delivered when you purchase products from our website.

1. Order Processing

Once your order and payment have been successfully confirmed, we will begin processing your order.

Orders are generally processed within 1–3 business days, unless a different processing time is mentioned on the product page.

Orders placed on Sundays or public holidays may be processed on the next business day.

2. Shipping Partner

We may use third-party logistics and courier partners to deliver orders.

Shipping services may be managed through Shiprocket and its associated courier partners, depending on the delivery location and service availability.

The courier partner may vary based on factors such as:

• Delivery location

• Service availability

• Package size and weight

• Delivery speed

• Courier availability

3. Delivery Time

After dispatch, the estimated delivery time may generally be:

3–7 business days

However, delivery times may vary depending on the customer’s location and courier service.

Remote or difficult-to-reach locations may require additional delivery time.

The delivery timeline displayed during checkout or communicated with your order should be considered the most relevant estimate.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.

Shipping charges may vary depending on:

• Delivery location

• Order weight

• Package dimensions

• Number of products

• Courier service selected

If free shipping is available for a particular order or promotional offer, the applicable terms will be displayed on the website.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through:

• Email

• SMS

• WhatsApp

• Customer account

• Other available communication methods

Customers can use the tracking information to check the current status of their shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

• Full name

• House/flat number

• Street/locality

• City

• State

• PIN code

• Mobile number

Sheetalshri Gold Tea will not be responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

7. Failed Delivery Attempts

The courier partner may make multiple delivery attempts depending on its policies.

Delivery may fail because of:

• Customer unavailable at the address

• Incorrect address

• Incorrect phone number

• Customer refusing delivery

• PIN code/serviceability issues

• Other circumstances affecting delivery

If a shipment is returned to us because of repeated failed delivery attempts or incorrect information provided by the customer, additional shipping charges may apply for re-delivery.

8. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of circumstances beyond our control, including:

• Weather conditions

• Natural disasters

• Transportation problems

• Courier delays

• Public holidays

• Strikes or operational disruptions

• Incorrect address information

• Remote location

• Government restrictions

• High order volumes

• Other unforeseen circumstances

In such cases, we will work with the courier partner to resolve the issue as quickly as reasonably possible.

9. Damaged Package

If your package appears visibly damaged at the time of delivery, please:

1. Check the package carefully before accepting it, where possible.

2. Take photographs/videos of the package and damage.

3. Contact us as soon as possible.

4. Provide your order number and supporting photographs/videos.

We will review the issue and coordinate with the relevant courier partner where required.

10. Wrong or Missing Product

If you receive:

• The wrong product

• A missing product

• An incorrect quantity

• A significantly damaged product

please contact us as soon as possible after delivery.

Please provide your order number, photographs/videos, and details of the issue so that we can investigate and provide an appropriate resolution according to our applicable policies.

11. International Shipping

Unless specifically stated on the website, we currently provide shipping within India only.

International shipping, if introduced in the future, will be subject to separate shipping charges, availability, customs requirements, taxes, and applicable regulations.

12. Shipping to Remote Locations

Delivery availability depends on courier serviceability.

If the entered PIN code is not serviceable, we may contact the customer to request an alternative delivery address or provide an appropriate solution.

13. Changes to Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

Address changes may not be possible once the order has been packed or dispatched.

14. Contact Us

For questions regarding shipping or delivery, please contact:

Sheetalshri Gold Tea

Phone: +91 6232327776 / 6267459071
WhatsApp: +91 6232327776
Email: bafnaproducts19@gmail.com
Website: sheetalshri.com

Address:
64, Dharam Mandir, Dharmas,
Madhya Pradesh – 454001, India