Terms & Conditions – Sheetalshri Gold Tea
Last Updated: [19/08/2026]
Welcome to Sheetalshri Gold Tea. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing or using our website, you agree to these Terms & Conditions.
If you do not agree with any of these terms, please do not use our website.
1. About Our Website
This website is operated by Sheetalshri Gold Tea.
Through our website, customers can browse products, place orders, make online payments, and access information about our products and services.
We reserve the right to update, modify, suspend, or discontinue any part of the website or its services at any time.
2. Eligibility
By using this website, you confirm that:
You are legally capable of entering into a binding agreement.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.
You will not misuse or attempt to interfere with the website or its services.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, weights, and other information displayed on the website are accurate.
However:
Product images may vary slightly from the actual product due to photography, screen settings, packaging changes, or availability.
Product availability may change without prior notice.
Packaging may occasionally differ from the image shown on the website.
We reserve the right to correct errors or update product information at any time.
4. Product Pricing
All product prices displayed on the website are in Indian Rupees (₹) unless otherwise specified.
Prices may include or exclude applicable taxes, shipping charges, or other charges as specifically indicated during checkout.
We reserve the right to change product prices at any time. However, the price applicable to your order will generally be the price displayed at the time the order is placed, subject to payment confirmation and any obvious pricing errors.
5. Placing an Order
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.
An order may be cancelled or rejected in circumstances including:
Product availability issues
Incorrect pricing or product information
Payment failure
Suspected fraudulent activity
Incorrect or incomplete customer information
Delivery restrictions
Other circumstances beyond our reasonable control
If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Cancellation & Refund Policy.
6. Account Registration
Some features of the website may require you to create an account.
You are responsible for:
Providing accurate information
Keeping your login credentials confidential
Maintaining the security of your account
Informing us if you believe your account has been accessed without authorization
You are responsible for activities carried out through your account unless caused by circumstances beyond your reasonable control.
7. Payment
We may offer payment methods including:
UPI
Credit cards
Debit cards
Net banking
Other payment methods made available through our payment gateway
Online payments may be processed through third-party payment providers such as Razorpay.
We do not guarantee uninterrupted availability of any particular payment method.
An order will generally be processed only after successful payment confirmation.
8. Shipping & Delivery
Orders will be shipped to the delivery address provided by the customer during checkout.
We may use third-party logistics and courier partners, including shipping aggregators such as Shiprocket, to fulfil deliveries.
Delivery timelines shown on the website are estimates and may be affected by:
Courier delays
Weather conditions
Public holidays
Natural events
Incorrect address information
Remote delivery locations
Operational or logistical issues
Other circumstances beyond our control
Customers are responsible for providing a correct and complete delivery address and contact information.
Please refer to our Shipping & Delivery Policy for detailed information.
9. Cancellation, Return & Refund
Cancellation, return, replacement, and refund requests are subject to our Cancellation & Refund Policy.
Certain products may not be eligible for return or replacement due to their nature, hygiene requirements, food-safety considerations, or other applicable conditions.
Customers should carefully review the applicable policy before placing an order.
10. Damaged or Incorrect Products
If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible after delivery.
We may request:
Order number
Photographs or video of the package
Photographs of the product
Delivery/package details
Other information reasonably required to verify the issue
After verification, we may provide an appropriate resolution in accordance with our applicable policies.
11. Food & Product Disclaimer
Where applicable, products sold through our website may be food or consumable products.
Customers should review the product description, ingredients, packaging information, and applicable instructions before consumption or use.
If you have a known food allergy, sensitivity, or dietary restriction, please review the product information carefully and contact us if you require clarification before purchasing.
12. Intellectual Property
All content available on this website, including:
Logo
Brand name
Product photographs
Graphics
Text
Website design
Videos
Icons
Other website materials
may be owned by or licensed to Sheetalshri Gold Tea.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.
13. Prohibited Activities
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Introduce viruses, malware, or harmful code.
Interfere with website functionality.
Use automated systems to improperly collect website data.
Provide false or misleading information.
Attempt fraudulent transactions.
Misuse promotional offers or discount codes.
Copy or reproduce website content without permission.
We reserve the right to restrict or terminate access where misuse is suspected.
14. Third-Party Services and Links
Our website may use third-party services for payment processing, shipping, analytics, communication, and other business functions.
The website may also contain links to third-party websites.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.
15. Limitation of Liability
To the extent permitted by applicable law, Sheetalshri Gold Tea will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.
We are also not responsible for delays or failures caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded under applicable law.
16. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
Available without interruption
Free from errors
Completely secure
Free from technical problems
We may temporarily suspend the website for maintenance, updates, security, or other operational reasons.
17. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
Your continued use of the website after changes are published means that you accept the updated Terms & Conditions.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of the website or purchase of products shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location of Sheetalshri Gold Tea, subject to applicable law.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Sheetalshri Gold Tea
Phone: +91 6232327776 / 6267459071
WhatsApp: +91 6232327776
Email: bafnaproducts19@gmail.com
Website: sheetalshri.com
Address:
64, Dharam Mandir, Dharmas,
Madhya Pradesh – 454001, India